Automated Issue Detection & Resolution
Stop treating incidents as inevitable. We help you build reliable, predictable operations by turning the signals already flowing through your environment into timely insight - and pairing that insight with safe, automation-first responses.
As an open-source-first team, we design genuinely bespoke detection and remediation that respects your constraints, fits how your people work, and keeps you in control. When the unexpected happens, you'll have clarity, not chaos - and when it doesn't need to happen at all, we'll help you prevent it.
What Is Automated Issue Detection & Resolution?
Automated issue detection and resolution is the continuous monitoring, diagnosis, and remediation of operational or IT problems - before they escalate into outages or delays.
- Detection identifies abnormal behaviour across infrastructure, applications, and workflows (for example, performance drops, service failures, data pipeline issues, or security signals).
- Diagnosis correlates signals (logs, metrics, events, traces, tickets) to determine likely root causes and quantify impact.
- Resolution automates safe, pre-approved actions (such as service restarts, dependency resets, routing changes, scaling actions, or workflow retries), while escalating complex incidents to the right team with actionable context.
Together, these capabilities reduce response time, improve reliability, and build a repeatable operational model that improves over time - especially when paired with structured runbooks and feedback loops.
Platforms & Technologies We Work With
Non-exhaustive - depends on requirements.
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Monitoring & Metrics
Prometheus, Grafana, Zabbix, Nagios
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Logs & Event Analysis
ELK/Elastic Stack, OpenSearch, Splunk
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Tracing & Observability
OpenTelemetry, Jaeger
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Automation & Runbooks
Ansible, Rundeck, Jenkins
Operational Challenges We Help You Overcome
When operational issues hit, the real cost is rarely the alert itself - it's the scramble: fragmented signals, inconsistent triage, and fixes that live in people's heads rather than in a dependable process. Many businesses already have monitoring in place, but still struggle to move from “we know something's wrong” to “we know why, what to do, and we can do it safely” fast enough.
We help you turn reactive incident handling into a repeatable operating model: clearer ownership, higher-quality signals, and remediation you can trust. The result is fewer surprises, faster recovery, and teams who can focus on meaningful work instead of firefighting.
Repeat Incidents
The same failures keep resurfacing and consume valuable engineering time. We convert those patterns into automated, controlled responses backed by runbooks.
Slow Triage
Manual investigation delays recovery and increases the chance of mistakes under pressure. We correlate logs, metrics, events, and traces to surface likely root causes quickly.
Noisy Alerting
Excessive false positives desensitise teams and hide what truly matters. We improve alert quality through smarter thresholds, suppression, and continuous tuning.
Inconsistent Remediation
Fixes vary by responder, increasing risk and extending outages. We standardise safe actions with guardrails, approvals, and repeatable automation.
Where This Delivers the Most Value
Automated issue detection and resolution delivers the most value in environments where uptime, customer experience, and operational continuity are non-negotiable. We shape the solution around your risk profile, tooling, and operational structure.
Telecoms
Reduce service interruptions by detecting network faults early and automating common recovery actions.
E-commerce
Protect revenue during peak demand by catching performance issues and preventing checkout or payment failures.
Healthcare
Improve availability of critical systems while supporting secure operations and dependable service continuity.
Logistics
Maintain real-time supply chain visibility by detecting workflow failures and automatically recovering stalled processes.
Manufacturing
Minimise production delays by identifying equipment and systems anomalies early and triggering safe operational responses.
Energy
Reduce costly downtime by monitoring infrastructure health and escalating issues with clear impact context and diagnostics.
Core Features & Outcomes
Our automated issue detection and resolution capability strengthens operational resilience while reducing the burden on internal teams.
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Faster Detection & Response
Identify and act on issues in minutes, not hours. -
Reduced Downtime
Prevent small failures from becoming major incidents. -
Higher Signal-to-Noise Alerting
Smarter thresholds, correlation, and tuning reduce false alarms. -
Consistent Remediation
Pre-approved runbooks and automated actions improve repeatability and safety. -
Clear Visibility & Accountability
Dashboards and reporting make health, trends, and ownership obvious. -
Fits Your Existing Workflow
Integrates with current monitoring, ticketing, and escalation processes.
How We Deliver It
We don't deploy generic automation. Each solution is designed around your systems, your risk tolerance, and how your teams actually operate - so it improves reliability without creating operational friction.
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Baseline Review & Discovery
We review your workflows, monitoring coverage, incident history, and operational pain points to identify automation opportunities and quick wins.
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Solution Blueprint & Planning
We define the detection model, severity logic, escalation routes, and remediation guardrails - then map integrations to your existing tools and processes.
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Build, Automate & Integrate
We build dashboards, alert logic, correlation rules, and automated runbooks, then integrate with your ticketing, messaging, and operational workflows.
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Handover & Support Options
Your team receives documentation, training, and operational playbooks. Ongoing refinement and support are available through our SLA-Based Technical Support and Dedicated Support Hours, depending on the level of assistance you prefer.
Why Choose OnyxSis?
Open-Source DNA, Real-World Discipline
We're an open-source-first consultancy that treats engineering quality and operational integrity as non-negotiable. That means you get solutions built to be maintainable, auditable, and truly yours.
Senior, Human-Centred Delivery
You work directly with experienced engineers who take the time to understand your business, not just your tooling. We stay transparent throughout, giving you control over decisions, trade-offs, and outcomes.
Evidence You Can Point To
Our Issue Diagnosis & Evaluation Suite case study for a UK telecoms provider demonstrates measurable improvements delivered in a complex, multi-system environment. We built a unified diagnostic platform that enabled support teams to run ad-hoc checks across multiple back-end systems from one place.
The results included a 24% higher subscription provisioning success rate through proactive validation and early anomaly detection. We also achieved a 61% increase in first-contact resolution by reducing manual verification errors and accelerating troubleshooting.
Partnership After Go-Live
We stay involved after deployment to keep your system reliable as your environment changes through monitoring refinements, runbook evolution, and operational reviews.
If you need guaranteed coverage and response, we offer SLA-Based Technical Support tailored to your risk profile and capability, plus Dedicated Support Hours for predictable access to our engineers for planned improvements and rapid help.
If you're ready to reduce incident drag and build an operational model that improves over time, book a conversation and we'll map a pragmatic path to dependable automation.
Move From Firefighting to Prevention
Detect anomalies early, identify likely root causes quickly, and recover with consistent, auditable actions.
