Analytics & Business Intelligence Solutions

Make data work harder than spreadsheets ever could. We craft bespoke Analytics & Business Intelligence platforms that turn complex information into clear, decision-ready insight - so your teams can move with confidence, spot opportunities sooner, and stay in control of what the numbers really mean.

Built on strong data foundations and intuitive visualisation, we favour proven open-source tools where they genuinely fit - helping you achieve more without unnecessary licence overhead.

What Are Analytics & Business Intelligence Solutions?

Analytics and Business Intelligence (BI) help businesses convert raw data into practical insight. Done well, BI gives teams a shared view of performance and makes it easier to identify trends, risks, and opportunities.

Analytics focuses on understanding patterns, diagnosing issues, and forecasting future outcomes using methods such as segmentation, anomaly detection, and predictive modelling.
Business Intelligence focuses on accessible reporting and visualisation - so decision-makers can track KPIs, monitor operations, and explore data without relying on manual spreadsheets.

Together, they provide a reliable foundation for day-to-day operational visibility and long-term strategy - whether you need real-time monitoring, role-based dashboards, or forecasting and scenario planning.

Platforms & Technologies We Work With

Non-exhaustive - depends on requirements.

Dashboards & BI

Grafana, Metabase, Apache Superset
Data Warehousing & Storage

PostgreSQL, MySQL, SQL Server, Oracle, SAP IQ
Data Engineering & ELT/ETL

dbt, Dagster, Kafka

Where Data Breaks Down and How We Fix It

Most businesses don't have a data shortage - they have an insight delivery problem. Critical metrics live in different systems, definitions vary by team, and reporting takes too long to keep up with the pace of operations. The result is familiar: dashboards that don't get used, time wasted reconciling numbers, and decisions delayed because confidence in the data isn't there.

We remove those blockers by building an analytics layer your teams can rely on: integrated sources, governed definitions, and dashboards designed for how decisions are actually made.

Disconnected Data Sources

Key context sits across multiple systems, creating gaps and conflicting figures. We integrate priority sources into a single model with standardised definitions.

Slow or Static Reporting

Manual reporting and slow refresh cycles delay decisions. We automate pipelines and deliver near real-time dashboards where it matters.

Low Adoption of Dashboards

Complex dashboards and unclear KPIs reduce engagement. We build role-based views with a small set of decision-ready metrics.

Integration and Governance Issues

Inconsistent definitions and legacy systems create confusion and risk. We implement governance, ownership, and validation checks to keep metrics trusted.

Industry-Fit Analytics That Drives Action

Analytics delivers the most impact when dashboards and models reflect real operational pressures, customer behaviour, and regulatory realities. We design solutions that fit your industry and your workflows - so insights lead to action.

Telecoms

Improve network visibility, customer experience, and capacity planning using real-time monitoring and demand forecasting.

Healthcare

Strengthen operational efficiency and care outcomes through integrated reporting, compliant access controls, and predictive insight.

E-commerce

Track funnel performance, customer behaviour, and inventory health to improve conversion and forecasting accuracy.

Logistics

Increase delivery reliability and cost control with route, fleet, and warehouse analytics.

Manufacturing

Monitor production KPIs, quality trends, and maintenance signals to reduce downtime and improve throughput.

Retail

Identify purchasing trends, optimise stock, and improve retention with clear performance tracking across channels.

What Your Teams Get From the Platform

Our analytics and BI platforms are designed to be dependable, scalable, and easy to use - so teams spend time making decisions, not wrestling with reporting.

Real-Time Operational Dashboards
Live KPI tracking so teams can react quickly to changes.
Role-Based Reporting
Tailored views for executives, managers, and operators with the right level of detail.
Unified Data View
Combine multiple sources into one consistent set of metrics and definitions.
Advanced Analytics & Forecasting
Trends, anomaly detection, and predictive modelling to anticipate issues and plan confidently.
Automated Alerts & Monitoring
Notifications when thresholds change, performance drops, or unusual patterns appear.
Security & Governance by Design
Strong access controls, auditability, and clear metric ownership.

From Discovery to Adoption: How We Deliver

We don't deliver generic dashboards. Every analytics platform is built around your decision-making needs, data realities, and internal capabilities - so it's usable, trusted, and supportable.

1

Define Outcomes and Success Metrics

We align on the decisions you need to make, the KPIs that matter, and how success will be measured. This turns BI into an outcomes-led roadmap instead of a collection of charts.
2

Design the Data and Dashboard Blueprint

We design the data model, integration approach, and dashboard structure - selecting tools that fit your environment while avoiding unnecessary complexity.
3

Build, Validate, and Launch

We connect sources, implement transformations, and deliver dashboards, reports, and alerting with validation steps to ensure the numbers are trusted.
4

Enable Teams and Operate with Confidence

We provide documentation, training, and handover. Ongoing support is available through SLA-based support or flexible support packages, depending on how much operational help you need.

Why Choose OnyxSis?

People-First, Challenge-Led Delivery

We're the kind of team that leans into the hard problems, stays transparent, and keeps you in control from day one. You'll get straight answers, thoughtful options, and a partner who treats your business like it matters - because it does.

Open-Source DNA, Enterprise Discipline

Open source isn't a checkbox for us - it's part of how we think, build, and share value with our clients. We combine that mindset with rigorous engineering and a bespoke approach, so you get solutions shaped around your reality rather than a template.

Results You Can Point To

In our Contact Centre Operations Hub case study, we delivered a unified platform that connected customer context, automated key workflow steps, and surfaced real-time performance and feedback. That translated into sustained operational impact, not just a successful go-live.

Over 12 months, the client saw a 42% increase in first-call resolution and an 11% uplift in NPS, backed by operational wallboards, automated survey capture, and decision-ready reporting. Those outcomes were measured over time and used to guide continuous optimisation.

Ongoing Support That Stays Close

Go-live is where the real learning starts, and we stay with you to keep performance steady, adoption strong, and the numbers trustworthy as your business evolves.

If you want structured cover, we offer SLA-Based Technical Support in place for responsive incident handling and accountable resolution, or offer Dedicated Support Hours for planned enhancements and continuous improvement.

With OnyxSis, you get a partner that listens closely, builds boldly, and stays with you long after delivery - going beyond expectations without taking control.

Talk to Our Team

Frequently Asked Questions

What data sources can you integrate with?

We integrate with databases, cloud services, APIs, and legacy systems. Where needed, we implement middleware and connectors to unify access across formats and environments.

How do you ensure data accuracy and consistency across sources?

We apply validation, reconciliation, and transformation rules, with automated checks to reduce drift and ensure reliable KPI definitions.

Can dashboards be tailored by role or department?

Yes. We build role-based dashboards with the right KPIs, access controls, and layouts for each team.

Can you build a single source of truth for KPIs across teams?

Yes. We standardise definitions, document metric ownership, and implement governed semantic layers so everyone reports from the same logic.

Is this suitable for non-technical teams?

Yes. We prioritise intuitive dashboards and provide training so non-technical users can self-serve insights safely.

Do you support forecasting and advanced analytics?

Yes - forecasting, anomaly detection, trend analysis, and (where suitable) prescriptive insight to guide action.

Is reporting real-time or delayed?

It depends on your data sources and requirements, but we commonly deliver near real-time dashboards for operational metrics and scheduled refreshes for analytical reporting.

Can we set up automated alerts?

Yes. Alerts can be configured for thresholds, anomalies, and operational events to reduce manual monitoring.

How do you protect sensitive business data?

We implement encryption where appropriate, role-based access controls, audit logging, and secure deployment practices.

Can we control who sees what?

Yes. Permissions can be set by role, team, or individual - with restricted views for sensitive metrics and datasets.

How customisable are reports and dashboards?

Highly. We can align views to your KPIs, workflows, branding, and distribution needs - including scheduled reporting where useful.

How do you increase dashboard adoption across teams?

We design role-based views, reduce KPI clutter, and run practical enablement so teams know what to look at, when, and what actions to take.

Can you support regulatory environments (e.g., HIPAA/PCI-style needs)?

We align with your compliance requirements by applying access controls, data minimisation, auditability, and governance practices suitable for regulated operations.

How do you handle auditability and governance over time?

We implement clear ownership for metrics, change control for definitions, and automated data quality checks to reduce drift as systems and requirements evolve.

Still have questions? Contact us - our team is here to help.

Make Better Decisions With Data You Can Trust

Identify the decisions that matter most, then build the dashboards, alerts, and reporting that support them day to day.