AI Business Process Automation

Turn your toughest workflows into reliable, predictable delivery - with AI automation engineered around how you actually operate. We design bespoke solutions that cut manual effort, raise accuracy, and help you adapt quickly as priorities shift, without a disruptive rebuild or being boxed into one vendor.

Built with an open-source mindset and a practical approach to integration, our automations fit neatly into your existing environment and scale as demand grows - giving you visibility, control, and the confidence to keep improving.

What Is AI Business Process Automation?

AI business process automation applies machine learning, natural language processing, and workflow orchestration to modernise how work moves through your business - from intake to decision to completion. Instead of relying on teams to manually copy data, chase approvals, and reconcile inconsistent inputs across tools, AI-enabled automation structures information, enforces rules, and routes tasks to the right people or systems automatically.

It's especially valuable in processes that are high-volume, time-sensitive, and prone to human error - like case management, service operations, order handling, onboarding, invoicing, and compliance workflows. By combining decision logic with intelligent understanding of content, AI automation can interpret and act on real-world inputs such as emails, PDFs, forms, chat messages, tickets, and voice notes.

Unlike traditional automation, AI can handle variability. It can:

  • Extract meaning from unstructured data (documents, messages, free-text requests)
  • Classify and prioritise work (triage, risk scoring, routing based on context)
  • Validate and enrich information (cross-check sources, flag anomalies, fill missing fields)
  • Learn and improve over time using feedback loops, human-in-the-loop review, and outcome monitoring.

The result is smoother operations, stronger visibility, and more consistent service delivery - while keeping humans in control of exceptions, approvals, and high-stakes decisions.

Platforms & Technologies We Work With

Non-exhaustive - depends on requirements.

  • LLMs (open & hosted)

    Llama, Mistral, Qwen, OpenAI / Azure OpenAI, Anthropic, Google Gemini, AWS Bedrock

  • Model Serving & Inference

    vLLM, Hugging Face Transformers, Ollama

  • Knowledge Retrieval (RAG)

    pgvector (Postgres), Qdrant, Weaviate, OpenSearch

  • Automation Channels

    WhatsApp Business Platform (Meta), Twilio (Messaging/Voice), Amazon Connect

  • Speech

    Whisper, AWS Transcribe / Polly, Google Cloud Speech

Where Processes Break - and How We Fix Them

AI automation delivers value when it targets the friction that quietly slows operations every day - handoffs that stall, data that can't be trusted, approvals that pile up, and teams forced to bridge gaps between disconnected tools. Over time, these problems create more than inefficiency: they introduce risk, inflate costs, and make performance heavily dependent on individual effort and tribal knowledge.

We help you stabilise and simplify execution by standardising how work enters the business, how it's validated, and how it moves between people and systems. The goal isn't to over-automate - it's to remove repeatable admin, reduce rework, and give teams clear visibility and control, while keeping humans in charge of exceptions and judgement calls.

Fragmented Processes

Siloed tools slow handoffs and create ownership gaps. We connect systems end-to-end and automate routing with clear rules and audit trails.

Unreliable Data

Manual entry drives errors and inconsistent reporting. We automate extraction, validate inputs, enrich records, and flag exceptions early.

Scalability Limits

Volume increases overwhelm rigid workflows. We use triage, queues, and workload balancing so capacity scales without linear headcount growth.

Wasted Resources

Low visibility leads to duplicated effort and busywork. We automate repetitive steps and add real-time visibility to rebalance workload.

Industry-Specific Automation That Fits How You Operate

AI automation is most effective when aligned to how each industry runs - service pressures, regulatory constraints, and customer expectations. We design solutions that reduce friction, strengthen accuracy, and improve throughput.

Telecoms

Automate service workflows, ticket triage, and network operations tasks to speed response and improve reliability.

E-commerce

Streamline order processing, inventory updates, customer queries, and returns for faster fulfilment and better personalisation.

Healthcare

Improve scheduling, patient data handling, and compliance workflows so teams can focus more on care delivery.

Logistics

Enhance routing, tracking, and warehouse operations to cut delays and reduce operational cost.

Manufacturing

Optimise production workflows, quality checks, and logistics coordination to reduce waste and improve consistency.

Retail

Support demand forecasting, replenishment, and customer engagement to keep shelves stocked and service consistent.

The Operational Gains You Can Expect

Our AI automation strengthens operational performance by improving speed, accuracy, and control - while keeping humans in charge of exceptions and oversight.

From Discovery to Delivery: Our Implementation Approach

We don't drop tools into your environment and leave. Each automation programme is built around your systems, your teams, and your operational realities - so it's adopted quickly, governed safely, and delivers measurable results.

  • 1

    Process Discovery & Opportunity Mapping

    We map workflows, identify friction points, quantify impact, and prioritise high-ROI use cases. Together we define success metrics (time saved, error reduction, throughput, cost) and align stakeholders early.

  • 2

    Solution Architecture & Delivery Plan

    We design the automation architecture, integration approach, governance model, and rollout plan - aligned to your security, compliance, and operating model. This includes exception handling, human-in-the-loop controls, monitoring, and reporting.

  • 3

    Build, Integrate & Validate

    We develop and test automations, connect them to your systems, and validate performance against KPIs. Deployments are phased to minimise disruption and ensure teams can adapt safely.

  • 4

    Launch, Enablement & Operational Handover

    We provide documentation, training, and operational guidance so your teams can run and extend the solution confidently. Support continues through SLA-Based Technical Support and Dedicated Support Hours.

  • 5

    Optimisation & Continuous Improvement

    Post-launch, we refine workflows using real usage signals - reducing exceptions, improving model performance, and expanding automation coverage as priorities evolve.

Why Choose OnyxSis?

Open-Source First, Vendor-Lock-In Never

We're unapologetically open-source at heart, and we design with long-term freedom in mind so you keep control rather than inheriting a black box. When proprietary tooling is genuinely the best fit, we'll say so transparently and document the trade-offs.

Bespoke Engineering, Personal by Design

You get a senior team that listens properly, challenges assumptions constructively, and builds around your business rather than forcing you into a template. We treat every client as a partner, and we stay accountable from the first workshop through to long-term ownership.

Proof You Can Measure

In our On-Site Job Automation Suite case study, we delivered an AI-powered automation platform for a leading UK IT services provider, modernising on-site job completion from capture through to invoicing. The programme achieved a 36% reduction in manual effort for closure notes and 46% faster invoice processing, backed by automated data import and document generation.

Those results weren't produced in a sandbox; they were delivered in live operations with real users and real constraints. It's exactly the kind of measurable, business-grade impact we aim for in every engagement.

Support That Stays With You

After go-live, we stay hands-on to keep your automation stable, secure, and continuously improving as your needs evolve.

For teams that want guaranteed responsiveness and predictable delivery, we offer SLA-Based Technical Support and Dedicated Support Hours.

If you want a partner who's transparent, tackles the hard problems, and leaves you in real control, we're ready - let's build something that works today and keeps working tomorrow.

Talk to Our Team

Frequently Asked Questions

Still have questions? Contact us - our team is here to help.

AI-Driven Throughput, Human Control

Automate the steps that can be standardised, keep approvals where judgement matters, and gain visibility across handoffs and queues.

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